01 /

Start with the problem

Describe who is experiencing the problem, what they are trying to do, and why the current experience falls short. A clear problem statement makes later product decisions easier.

02 /

Choose the first journey

Pick one meaningful end-to-end journey and identify the smallest set of capabilities needed to support it. Separate essential work from ideas that can wait.

03 /

Learn before expanding

Put the first experience in front of representative users. Gather feedback, review what worked, and use those findings to decide what to improve next.

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